Shipping policy

## Shipping Policy Thank you for shopping with Fuzzy Faces! This policy applies to physical products ordered through our store (such as Doggy Wash Sheets). Service bookings (dog walking, boarding, outings, weddings) are not subject to this shipping policy. ### Where We Ship We currently ship within Australia only. We are based in South Australia and aim to dispatch all orders promptly. ### Processing Times Orders are typically processed within 1-3 business days of payment confirmation. You will receive an email notification with tracking details once your order has been dispatched. ### Shipping Times - **South Australia:** 2-5 business days - **Other Australian states and territories:** 4-8 business days Please note these are estimated timeframes and may vary during peak periods or due to carrier delays. ### Shipping Costs Shipping costs are calculated at checkout based on your location and order weight. We occasionally offer free shipping promotions, so keep an eye on our website and social media for updates. ### Order Tracking Once your order is dispatched, you will receive a tracking number via email so you can follow your parcel. ### Damaged or Lost Parcels If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at hello@fuzzyfaces.com.au within 14 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible. ### Incorrect Address Please ensure your shipping address is correct at checkout. Fuzzy Faces is not responsible for orders delivered to an incorrect address provided by the customer. ### Contact For any shipping enquiries, please reach out to us at hello@fuzzyfaces.com.au. *Last updated: April 2026*